Privacy Policy

Effective Date: [8/01/2025]
Last Updated: [01/01/2026]

Gentle Touch is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal and health information in connection with lactation consulting services.

We may collect the following types of information:

Personal Information

• Name, address, email address, phone number
• Date of birth
• Emergency contact information

Health Information

• Medical history relevant to lactation and infant feeding
• Pregnancy, birth, and postpartum details
• Infant health and feeding information
• Information shared during consultations, assessments, and follow-ups

Payment Information

• Billing details and payment records (credit card details are processed securely through third-party payment processors and are not stored by us)

We use your information to:

• Provide lactation consulting services
• Communicate with you regarding appointments, follow-ups, and care plans
• Maintain accurate client records
• Process payments and insurance claims (if applicable)
• Comply with legal, professional, or regulatory requirements

We only use the minimum amount of information necessary to provide services.

We take reasonable and appropriate measures to protect your information, including:

• Secure storage of physical and electronic records
• Password-protected devices and systems
• Limiting access to client information to authorized individuals only

Despite these safeguards, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We do not sell or rent your personal information.

We may share information only in the following circumstances:

• With your written consent
• With other healthcare providers involved in your care, when necessary and authorized
• For billing, insurance, or payment processing
• When required by law, court order, or to protect the safety of you or others

You have the right to:

• Request access to your records
• Request corrections to inaccurate information
• Withdraw consent for information sharing (where applicable)
• Ask questions about how your information is used

Requests should be made in writing and will be addressed within a reasonable timeframe.

Email, text messages, and virtual consultations may carry privacy risks. By choosing to communicate electronically, you acknowledge and accept these risks. We make reasonable efforts to protect electronic communications but cannot guarantee complete security.

Our services involve infants; however, we collect information only from parents or legal guardians and use it solely for providing lactation support.

We may update this Privacy Policy as needed. Any changes will be posted on our website or provided to clients, and the updated effective date will be noted above.